Refund & Cancellation Policy

Last Updated: September 7, 2026

Thank you for purchasing from DigiHub India.

DigiHub India provides digital products and downloadable resources through https://digihubindia.com/. Since our products are delivered electronically and may be accessed or downloaded immediately after successful payment, our refund and cancellation policy is designed specifically for digital products.

1. Digital Products

All products sold through DigiHub India are digital products unless explicitly stated otherwise.

No physical products are shipped.

Once a digital product has been successfully delivered or made available to the customer, it may not be possible to return the product because digital files cannot be physically returned.

2. Cancellation Policy

An order cancellation request may be submitted before the digital product has been delivered or access has been provided, subject to our review.

Once the digital product has been delivered, downloaded, or access has been provided, cancellation requests will generally not be accepted.

We may make exceptions at our discretion where there is a genuine technical or service-related issue.

3. Refund Policy

Due to the nature of digital products, all purchases are generally non-refundable once the digital product has been delivered, accessed, or downloaded.

However, we may consider a refund in the following circumstances:

  • The customer was charged but the digital product was not delivered.

  • The customer cannot access the purchased product due to a technical issue caused by our system.

  • The same order was accidentally charged more than once.

  • The purchased product is materially different from the product description.

  • A payment was successfully completed but the order was not properly created due to a technical issue.

  • A refund is otherwise required under applicable law.

Refund requests are evaluated on a case-by-case basis.

4. Technical Issues

If you have successfully paid for a product but are unable to access or download it, please contact us before requesting a refund.

Our support team will first attempt to resolve the issue by:

  • Resending the download/access information.

  • Providing an alternative download method.

  • Correcting an access or delivery problem.

  • Providing reasonable technical assistance related to the purchased product.

If the issue cannot reasonably be resolved, we may consider a refund in accordance with this policy and applicable law.

5. Duplicate Payments

If you have accidentally made multiple successful payments for the same order, please contact us as soon as possible.

After verification, the duplicate transaction may be eligible for a refund.

6. Refund Request Process

To request a refund, please contact our support team using the details below.

Please include:

  • Your full name

  • Email address used for the purchase

  • Order ID or transaction reference

  • Date of payment

  • Reason for the refund request

  • Relevant details about the issue

For security reasons, do not send your card number, CVV, UPI PIN, OTP, banking password, or other confidential payment credentials.

7. Refund Review

Once we receive a refund request, we may review the relevant order, payment, and delivery information before making a decision.

We may request additional information reasonably necessary to verify the transaction and investigate the issue.

Refund eligibility will be determined according to this policy, the nature of the issue, and applicable laws and regulations.

8. Refund Processing

If a refund is approved, it will generally be processed through the original payment method or through the applicable payment service provider.

The time required for the refunded amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.

DigiHub India does not control the processing time of banks or payment providers.

9. Non-Refundable Situations

Refunds will generally not be provided in situations including:

  • Change of mind after purchasing a digital product.

  • Failure to read the product description before purchase.

  • Failure to meet the technical requirements stated for the product.

  • Inability to use the product because of incompatible third-party software or hardware.

  • Accidental purchase where the product has already been delivered or accessed.

  • Failure to download the product after successful delivery when the product remains accessible.

  • Unauthorized sharing, redistribution, or resale of the purchased product.

  • Requests made after the product has been downloaded or accessed, except where applicable law requires otherwise.

10. Unauthorized Transactions

If you believe that a transaction was made using your payment method without your authorization, please contact us immediately.

We may request transaction information necessary to investigate the issue.

You should also contact your bank or payment provider where appropriate.

11. Chargebacks and Payment Disputes

Before initiating a chargeback with your bank or payment provider, we encourage you to contact DigiHub India so that we can investigate and attempt to resolve the issue.

Fraudulent or abusive chargeback activity may be investigated and handled in accordance with applicable law.

Nothing in this section limits any rights you may have under applicable consumer or payment laws.

12. Promotional Offers

Products purchased as part of a promotional offer, discounted sale, or special campaign remain subject to this Refund & Cancellation Policy unless different terms are clearly stated for that specific promotion.

13. Changes to This Policy

DigiHub India may update this Refund & Cancellation Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

The updated policy will apply to purchases made after the effective date of the revised policy, subject to applicable law.

14. Contact Us

If you have questions regarding cancellations, refunds, payments, or digital product access, please contact us:

DigiHub India

Email: digihubindia3@gmail.com
Phone: +91 78969 34508

Website: https://digihubindia.com/

We will make reasonable efforts to respond to customer requests and resolve genuine payment or delivery issues as quickly as reasonably possible.

DigiHub India
Digital Products & Downloadable Resources
https://digihubindia.com/

Scroll to Top